Freeing Partners From Admin Without Risking Accuracy
Client profile (anonymized)
Accounting firm
45+ staff | Australia
The situation
Partners were spending too much time on:
- Client admin
- Document handling
- Billing preparation
Hiring locally for admin was costly, but mistakes were unacceptable.
What was breaking
- Billable time was leaking
- Partners felt stretched
- Growth felt capped
What NOW implemented
We built an offshore Practice Operations Team:
- Dedicated admin and documentation support
- Clear SOPs and review processes
- Strong data handling discipline
The result
- Partners reclaimed billable hours
- Admin tasks became predictable
- No compromise on accuracy
Why it worked
We treated operations as infrastructure, not task outsourcing.
We Replaced Chaos With Structure.
We’d built our admin support organically—freelancers here, short-term hires there. No ownership. No consistency.
NOW helped us replace that patchwork with a dedicated offshore operations team. One structure. One standard. One long-term setup.
Admin stopped being something we managed daily. It just worked.
And honestly—that was a relief.