As an accounting firm, we reached a point where our partners were spending more time on admin than on clients. Billing prep, document handling, workflow tracking—it added up quickly.
We knew we needed offshore support, but accuracy mattered more than speed. One mistake could damage trust.
Instead of hiring a generic virtual assistant, we built a dedicated offshore practice operations team with documented workflows, clear review steps, and defined ownership.
The impact was immediate. Admin became predictable. Partners reclaimed billable hours. And quality never slipped.
Offshore works in professional services when it’s treated as infrastructure, not a shortcut.