What makes NOW different from a standard BPO or VA agency?

Unlike task-based agencies that provide high-churn virtual assistants, NOW builds integrated operations teams. We focus on long-term stability and institutional memory rather than short-term labor.

How long has NOW been in business?

We have been building and managing offshore operations teams in the Philippines since 2007, giving us nearly two decades of local expertise.

What is the typical team size you support?

We work best with companies that have 30–300 employees and are looking to scale or stabilize their back-office or technical operations.

Why is your model focused on long-term only?

Short-term outsourcing often leads to knowledge leak and high management overhead. By focusing on long-term teams, we ensure that the team grows with your company, retaining critical business logic.

How are the teams integrated into our company?

Your offshore team is not a separate entity; they are embedded into your existing workflows such as Slack, Zoom, ClickUp, and other systems, and operate as a direct extension of your onshore staff.

Do we manage the team, or does NOW?

It is a partnership. You maintain control over the what, including tasks and standards, while NOW handles the how, including recruitment, HR, local compliance, and operational stability.

What is your recruitment process?

We do not just pull from a bench. We recruit specifically for your needs, assessing candidates for technical skill, cultural alignment, and long-term intent.

How do you handle documentation?

Stability requires systems. We help document your workflows to ensure that even if a team member eventually moves on, the process stays within your business.

Why do you only build teams in the Philippines?

The Philippines offers the best balance of high English proficiency, cultural alignment with Western businesses, and a deep talent pool in professional services and engineering.

How do you handle time zone differences?

We offer flexible scheduling. Teams can work on a follow the sun model or align their hours to overlap significantly with your local time zone, including AU, US, or UK.

What about data security?

We implement strict security protocols, including secure hardware, VPNs, and compliance with local and international data privacy laws such as GDPR or APPs.

What industries do you specialize in?

We serve Professional Services such as Accounting and Legal, Construction and Engineering, and Sales-Driven Organizations focused on Revenue Operations.

Can you support documentation-heavy roles?

Yes. We specialize in roles where version control and compliance are critical, such as architectural drafting or fire safety documentation coordination.

Do you provide licensed professionals?

We provide highly skilled professionals such as Engineers and Accountants who support your local registered professionals, allowing them to focus on high-level strategy and sign-offs.

Who is not a good fit for NOW?

We are not a fit for companies looking for one-month pilots, just one VA, or those prioritizing the lowest possible price over quality and stability.

How do you reduce turnover or churn?

By offering competitive benefits, a strong internal culture, and hiring for fit rather than just skill, we maintain turnover rates significantly lower than the industry average.

What is the Fit Call?

It is a 20-minute qualification call to ensure our long-term model aligns with your growth stage and operational needs.

Can we scale our team up or down?

Yes. Our model is built for scalability. Most clients start with a core pod and expand as their documentation and workflows stabilize.

What happens if a team member is not working out?

We have structured escalation paths. We first implement a Performance Improvement Plan, and if standards are not met, we handle the replacement process at no additional setup cost.