INSIGHTS
Since 2007 Editorial Series
What we’ve learned building offshore teams.
Why Ad-Hoc Offshore Support Created More Problems Than It Solved
For years, we patched together admin support using freelancers and short-term hires. It worked—until it didn’t. No ownership. No consistency. No…
The Hidden Revenue We Were Losing to Poor CRM Hygiene
Leads weren’t our problem. Visibility was. Our CRM was inconsistent. Follow-ups slipped. Reporting was unreliable. Revenue didn’t disappear…
Offshore Drafting Didn’t Fail Us. The Wrong Model Did.
Like many firms, we tried offshore drafting and nearly gave up on it entirely. High turnover. Missed deadlines. Constant supervision. It felt risky…
Hiring More Sales Reps Didn’t Fix Our Sales Problem
We kept hiring sales reps, but admin kept slowing them down. Proposals, data entry, follow-ups—it all added friction. The breakthrough came when we…
Why Long Construction Projects Fail With Short-Term Offshore Support
Construction and infrastructure projects don’t operate on short timelines. Ours run for years. Yet for a long time, we relied on short-term drafting…
Scaling Sales Broke Our Systems—Until We Centralized Ops
As a multi-location business, each branch handled sales admin differently. Reporting was inconsistent. HQ lacked visibility. Centralizing revenue…
Why Our Engineers Were Burning Out—and How We Fixed It Without Hiring More
When our engineering firm started growing, we assumed the next step was hiring more engineers. That felt logical—until we looked closer at how our…
How We Freed Partners From Admin Without Compromising Accuracy
How an accounting firm reclaimed billable hours by building a dedicated offshore practice operations team without risking accuracy.
Growth Cost Us Institutional Memory—Until We Fixed Our Operations
As our consulting firm grew, we kept losing knowledge. Every staff change meant retraining. Every new hire meant rediscovering how things worked….