Replacing a Failed Offshore Vendor Without Disrupting Projects
Client profile (anonymized)
Engineering consultancy
60+ staff | North America
The situation
The client had previously outsourced drafting offshore—but faced:
- High turnover
- Missed deadlines
- Poor accountability
They were hesitant to “try offshore again.”
What was breaking
- Engineers lost trust in offshore support
- Work reverted back in-house
- Costs rose again
What NOW implemented
We restructured offshore support entirely:
- Defined AutoCAD production boundaries
- Introduced structured onboarding
- Assigned long-term operators to the same engineers
The result
- Offshore support became dependable
- Engineers regained confidence
- Offshore became a permanent part of operations
Why it worked
The issue wasn’t offshore—it was how offshore was run.
NOW focuses on operating teams, not just supplying people.
Offshore Didn’t Fail Us. The Model Did.
We’d tried offshore drafting before, and honestly—it was a mess. High turnover, missed deadlines, and constant supervision. We almost wrote off offshore entirely.
What NOW showed us was that offshore fails when no one actually runs it.
They rebuilt the structure from scratch. Clear AutoCAD production boundaries. Proper onboarding.
Long-term assignment to the same engineers.
Trust came back slowly—but it came back.
Today, offshore is no longer a risk in our business. It’s part of our core operations.