Stabilizing Project Documentation Across Long Project Cyclesa
Client profile (anonymized)
Construction firm
120+ staff | UK | Infrastructure projects
The situation
The company had long-running projects but relied on short-term drafting contractors. Every transition caused:
- Lost context
- Rework
- Delays
What was breaking
- Documentation quality varied by contractor
- Knowledge was lost between phases
- Project managers were firefighting
What NOW implemented
We built a long-term offshore documentation and project ops team:
- Dedicated to the same projects over time
- With shared standards and version control
- With clear escalation paths
The result
- Consistent documentation quality
- Fewer rework cycles
- Improved confidence from project managers
Why it worked
Long projects require long memory.
Our model prioritizes continuity over short-term labor.
Long Projects Don’t Work With Short-Term Support.
We deliver infrastructure projects that run for years, not months. But our documentation support was constantly changing—contractors coming and going, context being lost every time someone left.
Every handover meant rework.
NOW helped us build a long-term offshore project operations team that stayed with our projects from start to finish. Same people. Same standards. Same memory.
The difference was immediate. Documentation quality stabilized. Project managers stopped firefighting. We finally felt like our offshore team was part of us—not a rotating cast.
That continuity alone paid for itself.